CTA試験情報 & CTA認定テキスト

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ServiceNow CTA 認定試験の出題範囲：

トピック	出題範囲
トピック 1	Data Strategies: This domain evaluates the expertise of Data Analysts in developing effective data management strategies. It focuses on how to align data practices with business objectives and ensure data quality and integrity.
トピック 2	Security Architecture: This section measures the abilities of Security Architects in designing and implementing secure IT architectures. It covers principles and practices for protecting IT systems from various threats and vulnerabilities.
トピック 3	Go-Live Preparation: This part assesses the skills of Project Coordinators in preparing for the go-live phase of IT projects. It emphasizes strategies for ensuring smooth transitions and minimizing disruptions during system launches.
トピック 4	CMDB and CSDM: This section of the exam measures the skills of IT Service Managers and covers the management of Configuration Management Databases (CMDB) and Configuration Service Data Management (CSDM). It emphasizes how these tools are used to track and manage IT assets and services effectively.
トピック 5	Technical Governance: This domain evaluates the expertise of IT Governance Specialists in establishing and enforcing technical policies and standards. It focuses on ensuring that IT operations align with organizational goals and regulatory requirements.
トピック 6	Testing Leading Practices: This section tests the knowledge of Quality Assurance Engineers in applying best practices for testing IT systems. It covers methodologies and techniques for ensuring that systems meet quality and functionality standards before deployment.

>> CTA試験情報 <<

CTA認定テキスト & CTA試験資料

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ServiceNow Certified Technical Architect (CTA) 認定 CTA 試験問題 (Q49-Q54):

質問 # 49
What are the recommended error handling strategies for ServiceNow integrations?
Choose 3 answers

A. Ignore minor errors to reduce system load
B. Log all errors to a centralized location
C. Classify errors into specific categories
D. Create email notifications for all integration errors
E. Establish a process to review and monitor errors

正解：B、C、E

解説：
Effective error handling is crucial for maintaining the reliability and stability of ServiceNow integrations.
Recommended strategies include:
B: Establish a process to review and monitor errors: Regularly review integration logs and error reports to identify trends, potential issues, and areas for improvement.
C: Classify errors into specific categories: Categorizing errors (e.g., data errors, connection errors, authorization errors) helps with troubleshooting and identifying root causes.
E: Log all errors to a centralized location: Maintain a centralized log of all integration errors for analysis and troubleshooting. This provides a comprehensive view of integration health.
Why not the other options?
A: Ignore minor errors to reduce system load: Ignoring errors can lead to data inconsistencies and integration failures. All errors should be addressed appropriately.
D: Create email notifications for all integration errors: While notifications can be useful for criticalerrors, sending emails for all errors can lead to alert fatigue and may not be the most efficient way to manage errors.

質問 # 50
What benefits does the Common Service Data Model (CSDM) provide to organizations using ServiceNow products?

A. Customization, consistent analysis, and data governance
B. Improved security, increased storage capacity, and faster processing speed
C. Rationalization, outage reduction, and business processes alignment
D. Automated deployment, maintenance efficiency, and comprehensive monitoring

正解：A

解説：
The CSDM offers several key benefits, and the best fit among the options isD. Customization, consistent analysis, and data governance.Here's why:
* Customization:CSDM provides a framework, but it allows for customization to fit specific organizational needs. You can extend the data model with new CI classes and attributes while maintaining a consistent structure.
* Consistent Analysis:CSDM enables consistent reporting and analysis across the organization by providing a standardized structure for CMDB data. This makes it easier to gain insights into services, applications, and their supporting infrastructure.
* Data Governance:CSDM promotes data governance by establishing clear definitions, relationships, and ownership for data within the CMDB. This helps ensure data quality and consistency.
Why not the other options?
* A:While CSDM can indirectly contribute to rationalization and business process alignment, these are not its primary benefits. Outage reduction is more related to incident and problem management.
* B:Improved security, storage capacity, and processing speed are not direct benefits of CSDM. These are more related to the underlying ServiceNow platform infrastructure.
* C:Automated deployment and maintenance efficiency are not core benefits of CSDM. While CSDM can support these areas, they are not its main focus.

質問 # 51
Which methods can be used to populate the CMDB with data from third-party sources? Choose 2 answers

A. IntegrationHub ETL
B. Discovery
C. Service Graph Connectors
D. Identification and Reconciliation Engine (IRE)
E. Service Mapping

正解：A、C

解説：
The two primary methods for populating the CMDB with data from third-party sources are:
* C. IntegrationHub ETL:IntegrationHub ETL (Extract, Transform, Load) allows you to connect to various data sources, extract data, transform it to match the CMDB structure, and load it into the CMDB. This is a very flexible and powerful tool for integrating with a wide range of third-party systems.
* D. Service Graph Connectors:Service Graph Connectors are pre-built integrations that connect ServiceNow to specific third-party applications and services. They provide a streamlined way to import data from these sources into the CMDB.
Why not the other options?
* A:The I&R engine primarily focuses on identifying and reconciling CIs, not on the initial population of data from external sources.
* B:Discovery is used to automatically discover and populate information about devices and applications within your own network, not primarily from third-party sources.
* E:Service Mapping focuses on discovering and mapping the relationships between applications and infrastructure components, not on importing data from external sources.

質問 # 52
What is the main focus in the Foundation stage of implementing the CSDM framework?

A. Working on CMDB tables associated with ITSM
B. Preparing accurate business information for reporting
C. Setting up relationships between technology and business
D. Identifying and populating network infrastructure CIs

正解：C

解説：
The Foundation stage of the CSDM framework focuses primarily on establishing the core structure of your CMDB. This involves:
* Defining the scope:Determine which services and applications will be managed within the CMDB.
* Building the foundation data model:Implement the core CSDM classes and their relationships. This includes key classes like Application Service, Business Application, and Technical Service Offering.
* Populating foundational data:Start populating the CMDB with basic information about your core services, applications, and the technologies that support them.
Why not the other options?
* A:While network infrastructure CIs are important, they are not the primary focus in the Foundation stage. The focus is on the core service and application model.
* B:Accurate business information is crucial for reporting, but the Foundation stage prioritizes establishing the structural relationships within the CMDB.
* D:Working with ITSM tables is part of the broader CMDB implementation, but the Foundation stage focuses on the core CSDM classes, which extend beyond ITSM.

質問 # 53
As an implementation progresses, which elements does a ServiceNow capability map typically indicate?
Choose 3 answers

A. Integration points with external systems
B. Business unit organizational structure
C. Deployed products
D. Licensed unused products
E. Maturity of deployment

正解：A、C、E

解説：
A ServiceNow capability map evolves as an implementation progresses. It typically indicates:
A: Deployed products: The map shows which ServiceNow products or modules have been deployed and are actively used within the organization.
B: Maturity of deployment: It may visually represent the maturity level of each deployed product, indicating how fully it is being utilized and integrated.
C: Integration points with external systems: The map highlights how ServiceNow integrates with other systems and applications within the organization's IT landscape.
Why not the other options?
D: Licensed unused products: While this information might be useful, it's not typically shown on a capability map, which focuses on active deployments.
E: Business unit organizational structure: This is not directly related to the ServiceNow implementation or its capabilities.

質問 # 54
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